Problem statement: job candidates don't know where they are in a recruitment cycle
Possible solution: a platform that syncs the process between recruiters and job candidates
UX Hackathon -- Improve Candidate Experience
Team "Jet-no-Lag", 3rd place team winner
About the UX Project
April 28 6pm to April 29 5pm @ Jet Headquarters, Hoboken, New Jersey
Yangyang Long | Pan Pan | Yulin Liu
User research | Field research | Presentation design
Before the Hackathon started, I reached out to Jet recruiters and Jet applicants to seek interview opportunities, seeking information regarding challenges for job seekers and recruiters.
Moments of Truth
Jet Candidate Candice
I never had my expectation up. I understand that HR are busy. So when they replied quickly, I thought it was pretty exciting.
Jet Candidate Cameron
After I submitted my application, I got confused because I received an email asking me to apply again. I was caught in the loop and applied for three times.
Jet Candidate Cody
I received an HR interview a day after the technical interview. I got a rejection email after that saying that they were not interested in moving forward, because “my qualifications did not match their requirements.” I was confused, why would you reject someone after a behavioral HR phone interview?
Jet Recruiter Rachel
It's not possible to call everybody to reject them.
Jet Recruiter Robert
I think the hard part for the candidate is to get feedback. It is challenging for us to manage the candidates in a timely matter. Sometimes we have 20 different roles, 3 for each. The pressure should not be heavily added on the candidate only.
Jet Recruiter Ruby
The hardest part for me is that there are a lot of emails and scheduling to do. There is a lot of back and forth. In 2 days, booked time slots and availabilities changed. It should be a quick process and I don't want to take a candidate's time too much.
- They don’t know where they are in the process.
- Not sure if they should check in with the recruiter again at certain points.
- Not sure if they were rejected already.
- The back and forth of scheduling times is challenging.
- Too many versions of rejection letters. They are not sure if this is the right language at this point.
- Sometimes don't have time or forget to send updates to the candidate.
more user testing and iterations!