The Perfect Ambiguity

I met a sweet, outgoing, and stylish Chinese classmate around my age, Yi at the summer improv course at the university. To be more specific, Carnegie Mellon University, where the best School of Computer Science and School of Drama coexists. Shortly after we got to know each other, she invited me to grab dinner with her husband at a Turkish place near campus.

That night, we talked about our experiences in the US as non native speakers of English. The couple shared their concerns about their lack of mastery of the English language, especially in getting their points across in group conversations.

I also expressed my appreciation to Yi, mostly on how brave I thought she was in the improv class we took together, where she absolutely put herself out there, jumping into actives and just, having fun with us the whole time.

Her husband, Lao Yang, a reserved while witty one, decided to share with me something they odd they encountered in Boston a few weeks ago, where he claimed that “my wife thought my response to the English native speaker was a little rude.”

“Tell me tell me tell me.” I urged.

......................................

“Okay, so we were hanging out near the Harvard campus,” Lao Yang said. “My wife had this CMU sweatshirt on. A middle-aged Caucasian man approached us, asking us if we went to CMU. I said yes.

“The guy asked, ‘At the School of Computer Science?’

“I said yes again.

“He was really excited, saying all the best things about how great CMU was in the field of Computer Science.

“I felt really flattered.

“Then, out of nowhere, he pointed to the young college girl next to him and went like: ‘She goes to Harvard, at the CS program too, which is better.’

“I stumbled. ‘Maybe.’ That was all I was able to respond. And the man never continued the conversation.” Lao Yang paused.

......................................

“Isn’t my husband rude?” Yi jumped in, “He should probably try harder to at least agree with that guy…”

“WAIT. Didn’t he ask you a question?” I interrupted them abruptly.

There was a pause.

“What?” Lao Yang was super curious.

I repeated: “The guy was trying to be funny by asking you a question, no? Which is better, CMU or Harvard, in Computer Science?”

“Oh my. That makes so much more sense!” They said.

There, a moment of revelation, where the three of us laughed so hard and gladly realized that the man wasn’t just an antisocial narcissist.

“Um, I am pretty sure he wasn’t asking a question. He didn’t raise his pitch at the end of the sentence,” Yi followed up with this piece of evidence.

“Only the yes/no questions will end in a rising tone. The which/what/how questions won’t,” I responded and gave a few examples.

Yi continued, “Right after that odd conversation with the guy, I told my husband that we could’ve said something nicer like ‘Oh although Harvard is better in its arts sectors, CMU is quite strong in Computer Science.’”

“Don’t worry. The guy might be confused too. I guess he was trying to make a joke that nobody understood,” I said.

“He must have thought we were such weird foreigners!” Lao Yang still felt guilty.

“Nah,” I said, “I am pretty sure he’d have told this same story to his English-speaking friends, and they’d probably have challenged him and told him that he was being rude too, saying that ‘my niece goes to Harvard, which is better.’”

......................................

After my invigorating conversation at the dinner with Yi and Lao Yang, I couldn’t stop thinking about their choice to say “maybe” at the moment. What I see is that there actually isn’t a right or wrong in cases like this. What if, as an English-as-second-language speaker, he didn’t feel awkward to ask the guy to repeat? Same for the guy as a native speaker too — he could have explained himself after hearing Lao Yang’s near-choking “maybe” — instead of offering mere silence and awkwardness in return. Right?

A lot of times, interpretation is based in part on our own lack of confidence, or overconfidence. I urge that we not be discouraged to continue the conversation.


P.S., Special thanks to Alex at the CMU writing center, who taught me the “multi-paragraph rule” about quotation marks. Alex said that it was an invigorating experience chatting with me, being able to talk about something they never had the chance to. There, I learned how to use the word “invigorating.”

If enjoyed this article, how about clapping it on my original post on Medium?
https://medium.com/@hirainforest/the-perfect-ambiguity-c483a3d76a99

Mind If I Practice the Piano Privately?

My best friend called me on FaceTime, insisting that he play me a song he had been practicing recently on his electric piano.

Something Richard Clayderman for sure, I knew it. His piano pieces were always so familiar on the ears, so soft, and sometimes like an infinite loop that seems to have no end.

“OK! You are starting to loop the song!” I attempted to stop him at a seemingly appropriate place in the music sheet.

........................

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What does Educational Technology Mean to Me When I Approach Educational Content Design?

I’m passionate about designing an experience for students to tell their stories, enhance their confidence, and see the value of what they’re learning. Because I’m passionate about letting the students feel like experts, I’m conscious of a problem in using educational technology wherein students do not feel confident or expert in certain tools. I solve this problem by focusing on the learning goals of the project beyond the technology.

I have been trying to understand the relationship between education and technology. On Wikipedia, I see that educational technology is "the study and ethical practice of facilitating learning and improving performance by creating, using, and managing appropriate technological processes and resources". What does it mean to me when I approach educational content design?

In the case of a recent photography workshop, I was able to inhabit both roles, subject matter expert and a content designer. I learned a few things about how these two roles could interact and benefit from each other.

…………….

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Eureka!

Two things happened lately. 

THE FIRST THING
As someone with the minimum sense of direction that you could ever imagine in a person, I follow the same path from one classroom to another. On my Tuesdays and Thursdays of this semester at 10:20 am, after my Application of Cognitive Science class, I'd go downstairs to the ground floor of Baker Hall, exit the building, walk to the fifth floor (ground floor) of Wean hall, take the stairway to go down to its fourth floor, and take the bridge to Newell-Simon Hall.

The stairway from fifth to the fourth floor has been good, where I find interesting posters about plays and events that I found intriguing. Until last week, that it has become fantastic

The photos I grabbed with my phones were not able to do the experience justice. So here is a link to a documentation of the installation.

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From One-Button Simplicity to Infinite Doubts

Last semester, I was working with several classmates on a design project that aimed to foster the documentation process for a group of high school students. These students were working in teams designing games or apps while did not have an existing documentation process. 

When we were researching on the scope and context of the high school students' projects to better understand their needs, we got the chance to interview their mentor, John. In our discussion, he discussed some current practices of students documenting and the challenges that came along with it. For example, how can students document moments, such as taking photos or videos, without "breaking the creative flow?" 

Sometimes certain technologies sound easy. Like a simple one-button that takes a photo of the room when anyone presses on it. However, John proposed a question:

Then who is supposed to be in control of it? 

I couldn't forget about the discussion on this button for the longest time.

   "Will you press the buttons?" 

"Will you press the buttons?" 

As a photography fanatic, I realized that I have this same one-button on my camera too: the shutter that takes one click to take one more photo. Being so effortless to take a photo, it also brings complexities: for one, by having more photos taken, it brings the challenge of managing a larger photo storage, spending longer time to saving photos (and potentially deleting some), and a lot more file management work. The questions, in this case, has become

How should I control the power of controling it? 

Let's Talk about Rejection Letters Like We Talk about...

Seven years ago before I came to the US, as an ambitious high schooler in Southern China, I applied for 12+ undergraduate college programs in the United States. Rejected by most of them, I was surprised to have spent some good amount of time studying the language of rejection letters. I quickly drafted a piece where I quote statements in the rejection letters and interpreted each statement in the form of a relationship rejection. It then went rogue in the college application BBS. Seven years later, I wonder if it is still relevant to me. Absolutely. I am applying for jobs, no? 

I hope you find some joy & peace in my writing below. 

 

The admissions selection committee has reviewed your application for admission for the fall of 2011.

I received your love letters the other day.

 

 

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"Your Next One Is On Us"

Your drink should be perfect, every time. If not, let us know and we'll make it right.

In 2008, Starbucks posted the above promise in stores. However, it wasn't until last week that took a minute and thought about what it means. 

Last Thursday, I was at a Starbucks near campus. Because I planned to customize my drink extensively, I decided to make an order through the app. When my order was ready, I asked to confirm: "this is decaf, right?" The barista said no. I checked my order again and realized that the customization wasn't added to the order.

It's my own fault then, I thought.

The barista saw my hesitation and offered this card to me. 

photo of card.jpg

Though I felt a little guilty for accepting the card at first, I came around and appreciated Starbucks more. (After all, with this strategy, Starbucks potentially makes more profit considering that the customer might make a purchase over the $4 amount on the card).

No matter whose fault it is, a better drink is on them. And maybe I could help Starbucks improve their mobile app sometime soon. 

Hispanic or Latino? —Yes, No, and None of-the-above.

When I was filling out a job application on Workday, I came across the following question and was profoundly confused. I normally just quickly select no between the yes-and-no, but this time...I wonder what the survey collector will learn about the applicant from the third option: "None of the above.

hispanic or latino.jpg

Always curious of topics on diversity and cultures as such, I didn't want to assume anything before learning more about it. 

According to Wikipedia (entry: "Hispanic-Latino naming dispute), 

The usage of both terms has changed to adapt to a wide range of geographical and historical influences. The term "Hispanic" was used first; later, some Hispanics in the western United States came to prefer the term "Latino".

Why do job applications ask for this though? I found some responses on reference.com and discussions on Quora

These memes also educated me on understanding the differences between the terms "Hispanic", "Latin@," "Spanish," and more.

Well, back to UX design: the following examples is not user-friendly in terms of how they apply buttons for different purposes. In Q15, (compared to Q16,) if they want survey takers to select only one answer, it implicates that the two answers are mutually exclusive: they should use a Radio Button. In Q16, the current use of Checkboxes is justified. 

survey2.jpg

To learn more about the use of Radio Buttons and Checkboxes, see https://www.nngroup.com/articles/checkboxes-vs-radio-buttons/

Is There a Mirror Here in the Store?

When I was trying on an iWatch, I wanted to see how it looked on me. But I couldn't find a mirror in the store. 

When I was trying to decide which iPhone case worked best with my look and outfit, I wanted a mirror to help me choose. But I couldn't find a mirror in the store.

Why don't Apple Stores install mirrors? First I googled the question trying to see if anybody else had asked the question, but I didn't find it.

Now I am going to reach out to my contacts on LinkedIn and see what they think. 

 Source: Google Images

Source: Google Images

When Google Calendar Didn't React to My Cancelled Flight

Stage 1 - Exposition
As an individual who plans everything on Google Calendar, I have been its most needy fan. At the moment, I am about to check in for my flight to my dear friend Olina's for Thanksgiving. 

Stage 2 - Rising Action
The self-check-in machine says that my confirmation code does not exist. I check my email again — yes, there is a confirmation email, with a confirmation code. I am not happy. I have a confirmation code. My flight is marked on my Google Calendar, showing instant updates about its delay too. 

Stage 3 - Climax
After an agent from the airline company approaches me and takes some time looking my information up, he decides to call their company backend to check my situation for me. It turns out that I changed my flight unintentionally to another date. I don't have a flight to my friend's anymore, one day before the Thanksgiving day. I tell the agent that I can pay the difference, as long as there is still a seat. 

Stage 4 - Falling Action
Yes, they do have a seat. I paid. But all I can think about is to get on that plane and call the airline company later to argue my money back. It's not the agent's fault, he is just being helpful and wants me to get to my friend's for Thanksgiving. There must be some bug in the backend. 

Stage 5 - Resolution
I pass the security check, flip on my Mac, get connected to the Pittsburgh Airport free wifi (sponsored by Duolingo), and log onto my Chrome (Google Calendar being my homepage). Google Calendar has invited me to see its update, a major interface update -- flat designed, colorful, app-assimilated. Nicely done

google calendar screenshot

I decide to check my email threads again before I call the airline company as an innocent customer to argue for her money. And then...I find out that there is a second confirmation email, which indicates my flight to be on another day. But I have missed this second email all this time. And plus, since Google Calendar still shows the original flight on my calendar, based on the first confirmation email I received, and I thought I was still bound to leave. 

It is my mistake then, not the airline company's.

Or is it Google Calendar's? 

 

 

"You know you can mute your phone, right?"

Keywords: inquiry | empathy

 A graph I found relevant to this personal story of mine.

A graph I found relevant to this personal story of mine.

Observation: in class, students tend to take photos of the powerpoint slides when necessary. Instructors don't usually show that they'd have a problem with it. I do that too. There was this one lady friend, however, takes pictures with the shutter clicking sound. 

Hypothesis: I was wondering why she wouldn't mute her phone. Maybe she forgot...or maybe she didn't know she could change the settings? Well. ANNOYING. 

More Observation: I started to pay extra attention to this classmate of mine when she lifted her arm to snap. Still. Shutter. Noise. Sound. 

Validation: I am weird enough to just approach her and ask that question.

Me: "Um, Asuka, you know that you can mute your phone when you take a picture during class right? I am just worried if the professor's gonna think you forgot to do it.  

Asuka: "Oh thanks. Unfortunately I bought this phone from Japan, and the sound cannot be muted at all. For privacy-protecting purposes."

Me:  (internally) Glad that I asked. I think I can be friends with her again... 

P.S.: Here is a Quora discussion on how one might turn off the shutter sound on an iPhone bought in Japan. Turns out it's not quite possible yet? 

When A Real Genius Helped Me at the Genius Bar > iPhone Battery, Restoring, Firmware, and More

Not long ago, my less-than-one-year-old iPhone 6 suddenly started to die within several hours after being fully charged. This exact 10-month old iPhone 6 of mine, was actually a kindly-offered replacement from an Apple Genius Bar when the support team wasn't able to relieve the battery problem in my previous less-than-one-year-old iPhone 6. 

Concerned about this reoccurring battery breakdown, I headed over to the Apple Store located in Shadyside, Pittsburgh to seek help (and potentially get a new iPhone, but what if it breaks down again, well). 

Toy-Apple-Genius-Bar.jpg

The first technician ran a routine check on my battery hardware -- well, no problems found. He than just kindly advised that I restore my phone. (I went home, did it, battery still kept dying within a few hours.)

I went back hoping to get one more chance to save my young iPhone. A second technician, Gabriel, came to rescue. He told me how the battery would only recover if I restore my phone CONNECTED TO iTUNES instead of just restoring it on my phone like I did before. He said that this is the only way that the battery can be fixed through the problem in its firmware.

He helped me connect to an Air and restored it for me at the Genius Bar. Afterwards, my phone has been performing well in terms of battery. 

❤️. 

Where does my coffee cup go? (I mean it's good to have a recycle bin but...

  1. trash
  2. newspaper & magazines
  3. mixed office paper
  4. aluminum & steel cans; glass & plastic bottles
recycle.jpg

The above are four categories in the large recycle bin right out side of Sorrells Library @ Wean Hall of Carnegie Mellon University. It looks very considerate and comprehensive, but where should my coffee cup go? 

  Having the cup sitting there and pondering. 

Having the cup sitting there and pondering. 

I still wasn't able to decide after 20 seconds of looking and checking, thinking what I must have missed. As an advocate of recycling, I hope this could me a little more encouraging.

"OFF By Default"

Every time I hear people clicking on a Mac, I would gently approach and ask: "I suppose that you prefer clicking over tapping?"

If they say "yeah I just don't like tapping," I'd drop it and say thanks.

However, if they respond: "what tapping?" -- I'd be thrilled to introduce how to set up the "tap to click" for them. Maybe it's just me (who prefers tapping over clicking just a little too much) -- but after one time I learned how a user didn't realize that this thing existed for years using a Mac, I decided to advocate for this function whenever possible. 

Every time I go visit an apple store and play around with the Macs, I feel lost without being able to click on tap. So it has been a reflex for me to go to settings, click on "tap to click" (and +++++++ the Tracking speed to its maximum." 

But why? Why is the default OFF for "tap to click?" Earlier today I asked someone working at an Apple Store after having him helped me on lots of questions about the new Mac. He said that he thought some people might just be confused by the tapping. 

For future discussions, some key terms that popped out of my mind: 

  • Control
  • Choice
  • Preference
  • Awareness
  • Habit

What do you think?